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Thread: Game Loading issues

  1. #1

    Lightbulb Game Loading issues

    First of all, we DO NOT recommend to run the game via Facebook Gameroom, as it currently have 4% loading stuck bug for some of the players, which appears randomly, and there is no known fix for it for now.

    The best way to play the game is our game launcher (which we are keeping to work on):
    http://cdn.infiplay.ru/storm/INFIPLA...minstaller.exe
    or right in browser, from a Divine Storm webpage:
    https://storm.infiplay.com

    IMPORTANT!
    Adobe Flash Player of latest version is required to run the game. You can always get latest version there:
    https://get.adobe.com/flashplayer/

    Also due to latest changes in policy of Google, latest versions of browsers like Chrome, Firefox, Opera can have Flash Player DISABLED by default setting. So, if you see black screen after trying to enter the game, please make sure you enabled FLASH for your browser. Here are instructions how to do that:

    Chrome: https://helpx.adobe.com/flash-player...er-chrome.html
    Firefox: https://helpx.adobe.com/flash-player...r-firefox.html
    Opera: https://helpx.adobe.com/flash-player...yer-opera.html
    SAFARI (MAC OS): https://helpx.adobe.com/flash-player...er-safari.html
    Edge: https://helpx.adobe.com/flash-player...s-10-edge.html
    Internet Explorer: https://helpx.adobe.com/flash-player...r-windows.html
    Internet Explorer (Win10): https://helpx.adobe.com/flash-player...ows-10-ie.html

    We will keep that post updated as we collect your replies.

  2. #2
    my flash player is fine the game was working fine until this morning when i refresh my page i tried on my edge browser wich i usaly dont use and it does the same thing and your browser same thing cant acces the page i am not dumb i know every thing you wrote in your post if im saying theres a problem theres a problem and its not me since all was fine till this morning.
    launcher cant access page
    game just keeps on loading

  3. #3
    It seems there is been some global malfunction in route of internet data of some players to the game serves. Most players already reported that they are in-game now. Please reply if you still have this issue (to be honest, we can't do much since such issues doesn't related with our game servers)

  4. #4
    4% loading stuck plss help

  5. #5
    Does it happen in Facebook Gameroom? Please do not use it

  6. #6
    My game screen goes black and won't load. I don't know what to do I've done all of the options on your help forum but nothing works and it was working fine until this evening when i refreshed my page because of a freeze problem.

  7. #7
    Quote Originally Posted by Аноним View Post
    My game screen goes black and won't load. I don't know what to do I've done all of the options on your help forum but nothing works and it was working fine until this evening when i refreshed my page because of a freeze problem.
    Please describe how do you start the game?
    1. Website
    2. Facebook application
    3. Facebook Gameroom
    4. Game launcher

    If you use browser to login (Website / Facebook application), what's browser is it. Does it show anything else instead of blackscreen? On what step it becomes blackscreen? What browser do you use? Screenshot would also help.

    If you use Facebook Gameroom - simply don't use it, it bugs.

    If you use Game launcher - what version of browser is set in your options, is it Browser V1 or Browser V2?

  8. #8
    I'm on the website, I use Firefox. As soon as it starts to load it goes black and won't work again until two hours later :|

  9. #9
    Quote Originally Posted by Аноним View Post
    I'm on the website, I use Firefox. As soon as it starts to load it goes black and won't work again until two hours later :|
    You mean it started working in 2 hours after? What server are you playing on?

  10. #10
    USW3 Violet. I don't know why it crashes, there was some others that had the problem but it doesn't happen anymore to them.

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